Untangle PC Remote

Untangle PC Remote Overview:

PC Remote is a commercial add-on to the Untangle platform that enables administrators to connect remotely to hosts on their networks. PC Remote makes it easy for administrators to:

• Provide off-site helpdesk support and troubleshooting
• Scan quickly for desktops and servers on the network
• Connect to desktops & servers w/o installing any software

PC remote is the network administrators best friend. Your users need help on their desktops but you're stuck out of the office... PC Remote's got you covered! With PC Remote administrators, consultants and managed service providers can connect and literally take over their users' desktops. And setup is a breeze because PC Remote connects seamlessly with RDP enabled (XP Pro & Vista) and VNC enabled (Ubuntu) systems. Whether it's correcting problems with spyware, helping with basic configurations, applying patches or providing support for common office applications, PC Remote lets you work on the target computer as if you were typing on its keyboard from any place with an Internet connection!

Screenshots:

Remote Access FAQs:

Which desktop view mode should I choose?

There are two view modes:

• steal actual desktop. Choose this mode if you do not want anyone else to log on to this desktop when you are logged on.
• show actual desktop. Choose this mode if you want to log on to this desktop and also want others to log on at the same time

Why doesn't RDP work when I use hostname?

If you created a RDP bookmark using a hostname as outlined in Creating Bookmarks and Customizing Home Page for Portal Groups, you might not have the hostname mapped to an IP address. To map that hostname to an IP address, go to Assigning Network Computers Static IP Addresses, or configure the RDP bookmark using the IP address instead of the hostname.

Do I need to enable RDP on the remote desktop?

Yes, before you create the remote desktop bookmark you must enable RDP. These steps are outlined in (Windows) Preparing To Create RDP Bookmarks.

I created the Remote Access Portal, What do I do next?

Log on to the Remote Access Portal, and click on the bookmarks that you created to ensure that they are working properly.

• To learn how to log on, go to Working With Remote Access Portal Home Page.
• To see an example, go to Example: Creating a Remote Access Portal for Angelic Resumes, Inc.

Why do I receive an access error when I click on a bookmark to a network share?

The error might be related to a permissions problem. Ensure that you have permissions to access the network share. This problem is not related to the Untangle Server.

Refer to your file server's operating system documentation or your NAS device's documentation.

What network resources can users access through Remote Access Portal?

Remote Access Portal provides a web portal for users to easily access internal network resources:

• Web servers (Intranet)
• Web mail
• File servers (network shares)
• Desktops
• Quarantined email

For more information, go to Remote Access Portal.

Can I configure Remote Access Portal to log off users if their computers are idle?

Yes! Remote Access Portal has an idle timeout setting. Go to Setting Idle Timeout for Portal Users.

Why can't portal users create their own bookmarks?

Users can create their own bookmarks, but they require access. Select the Allow User Added Bookmarks check box in Global Settings > Page Setup.

Why can't I connect to my Windows workstations via Remote Desktop?

Not all Windows workstations support RDP. Please visit http://www.microsoft.com/windowsxp/using/mobility/rdfaq.mspx for more information from Microsoft regarding RDP requirements.

Why can't my portal users group see its custom portal page?

That user has a custom home page. The Untangle Server applies page settings to all portal users unless overridden in the user's personal page settings or the user's group page settings.

If you created a group as specified in Remote Access Portal, then that group should see a custom page. Ensure that you did not accidentally select the Use Global Settings radio button as shown in Figure, Overriding Group Settings.

 

Hardware Requirements:

• The Untangle Server requires a dedicated PC installed at the gateway to your network.
• Your hardware does not need an operating system - the Untangle Server installs its own operating system.
• The Untangle Server software completely erases any content or data that may exist on your PC hard drive.

Sizing Guidance

Recommended Configurations (New Hardware)

When purchasing new hardware, spending a couple of extra dollars to meet the following recommended configurations provides the best value.

Verified Configurations (Trials, Refurbished or Repurposed Hardware)

These are the lowest verified hardware configurations that provide reliable — albeit sometimes slower — performance in production. However, it may be possible for organizations with lower than average network traffic or organizations that do not wish to use all of the modules to run Untangle on smaller systems.